Your Health.           Your Choice.           Your Life.           Help for Today.           Hope for Tomorrow.

Who We Are

The agency’s first priority is to recognize the dignity of all human beings and strive to provide the highest quality of service to those who come to us in need. Family Counseling Services’ mission is to provide counseling and supportive services to individuals, children and families to improve the quality of their life at home and in the community. Each employee contributes directly to the organization’s ability to provide a safe supportive and welcoming environment, ultimately impacting the quality of service we provide to the individuals, children and families we serve. FCSFL ensures every employee regardless of title is trained in the importance and practice of trauma informed care.

Our statement of VALUES is as follows:

  • The family is the source of individual strength and healthy communities.

  • All individuals are worthy and deserving of respect.

  • All individuals possess unique strengths and can be empowered to develop their potential.

  • Children deserve the most supportive environment possible in which to grow.

  • All individuals have the capacity to change themselves or their situation.

  • All individuals and families have the right to quality and confidential services regardless of their ability to pay.

FCSFL is committed to recruiting a diverse staff that reflects the communities we serve, and to provide training and support necessary to assure that our staff members have the knowledge, skills, attitudes and values necessary to provide quality services to all persons in a respectful manner. We uphold the principles of inclusion and diversity where staff and stakeholders feel supported, listened to, and respected.

FCSFL recognizes diversity as “the quality of being different or unique at the individual or group level. This includes work style, parental status, sexual orientation, gender orientation or gender, skin color, language, age, mental and physical abilities – and more. Even when people appear the same on the outside, they are different!” We recognize inclusion as a strategy to leverage diversity. Diversity always exists in social systems. Inclusion, on the other hand, must be created. In order to leverage diversity, an environment must be created where people feel supported, listened to, and able to do “their personal best.” Our Agency is committed to these principles at all levels of our organization, regardless of title or role.

We are all faced with challenges in life and some challenges can be devastating. Without people around us to offer support when those challenges arise – it can bring people to some pretty dark places…..we truly need to become invested in ourselves and in one another. We need to take notice of the people around us, pay attention, and be available. FCSFL has fully embraced integrated care and the many benefits that accompany it. We have therapists co-located within pediatricians offices, within the Child Advocacy Center, and within multiple schools and pride ourselves on being a strong community partner.

Agency History

Family Counseling Service of the Finger Lakes (FCSFL), incorporated in 1962 as a non-profit single service provider of general counseling serving children, individuals and families. Today, FCSFL has multiple programs including Domestic Violence, Child Sexual Abuse Assessment and Treatment, Trauma Therapy and General Counseling, LGBTQ (lesbian, gay, transgender, queer/questioning) Support and Advocacy, Employee Assistance, Hispanic Bilingual Family Services and Domestic Violence Accountability.

In 1984 Family Counseling began the Child and Adolescent Sexual Abuse Program which expanded to Trauma services in 2013. Family Counseling’s Domestic Violence Program began in 1988. FCSFL Bilingual Family Services Program began over ten years ago assisting Hispanic families in our community locate, access and secure needed services. The Bilingual Family Services Program is committed to breaking down cultural biases and barriers that often hinder the Hispanic population from accessing support services such as counseling and domestic violence. The Center of the Finger Lakes, a program of FCSFL as of 2016, is the only provider of LGBTQ services within the counties served.

We have grown from serving the city of Geneva only to serving the four-county area of Ontario, Seneca, Wayne and Yates. Family Counseling is funded through government grants, United Way, churches and foundations, EAP contracts, client fees, some insurance and donations.

Annual Report

2017 Annual Report

2016 Annual Report

2015 Annual Report

2014 Annual Report

Our Mission

To provide professional counseling and support services to individuals, children and families to improve the quality of their life at home and in the community.

Our Locations

Ontario County

Canandaigua & Geneva

Seneca County

Seneca Falls

Wayne County

Newark & Sodus

Yates County

Penn Yan

Family Counseling Service of the Finger Lakes, Inc. does not discriminate on the basis of race, color, ethnicity, religion, creed, sex/gender (including pregnancy), gender identity and/or expression, familial or marital status, age, national origin, alienage or citizenship status, sexual orientation, status as a victim of domestic violence, sex abuse or stalking, genetic information or characteristics, disability, membership or service in the U.S. Armed Forces or related status, or any other characteristic protected by federal and state laws.

Designed by Brian Rice