Your Health.           Your Choice.           Your Life.           Help for Today.           Hope for Tomorrow.

Employee Assistance Program

What Is EAP?

The Employee Assistance Program (EAP) is designed to empower employees by offering support when facing life’s challenges, fostering individual growth and resilience. The Employee Assistance Program is a free, confidential service provided by your employer and is available to employees and their dependent family members. Since 1983, Family Counseling Service has been providing EAP to the employees and employee family members of contracted local employers.

Why Offer An EAP Benefit?

Providing an EAP program for your employees is a very strong message by an employer about the importance it places upon its employees’ health and well-being. Information on starting an Employee Assistance Program for your company and FCSFL can be provided by

How Can EAP Help?

EAP counselors can help relieve the strains of life’s hardest hitting challenges. Family Counseling Service of the Finger Lakes provides individual, couple, parent-child, and family sessions to respond to a variety of situations such as but not limited to:

  • Couple/relational conflicts
  • Challenges in parent-child relationships
  • Adolescent adjustment issues
  • Adjustment following divorce or death
  • Abuse of alcohol or drugs
  • Communication breakdown
  • Stress, depression, self-doubt, and
    relationship difficulties
  • Concerns regarding aging parents
  • Financial, budgeting, or runaway credit strain
  • Work related stress or challenges

What Does It Cost?

Short term counseling is available free of charge to the employees & dependent family members of any FCSFL EAP contracted employers

Who Will Know?

Professional ethics and NYS law ensure that the information you discuss in EAP counseling is kept private and confidential. You are guaranteed that all information related to your participation in EAP counseling will be kept strictly confidential. This means that your contacts with Family Counseling Service will be absolutely private. If you request services on your own initiative through self-referral, no one at your employment need know. Your right to privacy is fully protected by law.

If you are referred to EAP by your employer due to concerns related to job performance, the content of EAP visits will remain confidential. Confirmation of attendance will be the only information provided to your employer without the employee’s informed, explicit, and written permission.

Where Do I Begin?

Setting up an EAP appointment is very simple. You contact Family Counseling Service toll-free at 1-877-789-2613 and state that you are an employee or an employee’s family member of a company that has an EAP contract with Family Counseling. Day and evening hours are available at a variety of offices.

What Happens Next?

After your EAP counseling sessions have been fulfilled, counseling can continue. However, the financial responsibility for additional sessions becomes your responsibility and not your employer’s. A fee is then arranged on a sliding fee scale based upon your income and the number of people in your family.

It is crucial to remind
yourself that it is not a sign
of weakness to seek

Rather, it is an act of
strength and courage,
motivated by a desire to
live a rich and meaningful
life with as much
happiness as possible.

Our Mission

To provide professional counseling and support services to individuals, children and families to improve the quality of their life at home and in the community.

Our Locations

Ontario County

Canandaigua & Geneva

Seneca County

Seneca Falls

Wayne County

Newark & Sodus

Yates County

Penn Yan

Family Counseling Service of the Finger Lakes, Inc. does not discriminate on the basis of race, color, ethnicity, religion, creed, sex/gender (including pregnancy), gender identity and/or expression, familial or marital status, age, national origin, alienage or citizenship status, sexual orientation, status as a victim of domestic violence, sex abuse or stalking, genetic information or characteristics, disability, membership or service in the U.S. Armed Forces or related status, or any other characteristic protected by federal and state laws.

Designed by Brian Rice